Shopping on Wilson Book Group Websites

TABLE OF CONTENTS

  • Payment Options

  • Sales Tax

  • Checking Your Order Status

  • Updating Account Information

  • Forgotten Password

  • Backorders and Pre-orders

  • Shipping Guidelines

  • Return Policy

  • Safe Shopping Guarantee

 

Payment Options

We accept the following major credit cards:

  • Discover Card

  • Visa

  • MasterCard

  • American Express

There is no surcharge for using your credit card to make purchases with Wilson Book Group. Please be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.

Sales Tax

Appropriate sales tax is calculated during the order check out process and is based on existing local, state and federal laws.

Any taxes imposed will be specified in your cart prior to submitting your order.

Checking Your Order Status

To check on an order you placed on www.wilsonbookgroup.com, click on the Account link located at the top of each page. Then you will see options to view and track any recent or past orders.

Updating Account Information

How can I access my account information?

Click "My Account" under the cart icon in the top right-hand corner of each page on www.wilsonbookgroup.com

What information can be viewed or modified in my Account?

Your can view your order status. You can modify your name, password, and communications preferences, address book, and credit card information.

Forgotten Password

If you forgot your password, click the "Forgot Your Password?" link on the Sign In or Account pages. We'll ask for the original email address that you used to create your account and a new password will be sent to you.

Backorders and Pre-orders

Occasionally, items you purchase on our site may be backordered. If this is the case, you will be notified by email within 24 hours. This email will include instructions for canceling your order, if you so desire, along with a time frame for delivery of the backordered item(s). If a backordered item is not shipped within 30 days, the order will be automatically cancelled and payment refunded to your credit card. You will be notified by email of the cancellation.

To pre-order an item that has not yet been published or released, simply follow the normal order submission process. Within 24 hours, you will be notified by email with an estimated date of delivery for the pre-ordered item(s).

Shipping Guidelines

The table below displays the shipping and handling charges applied to online orders. We can ship items to the continental United States, Alaska, and Hawaii. At this time we do not ship to Puerto Rico, the U.S. Virgin Islands, P.O. Boxes, international addresses, APO/FPO addresses, or prisons/correctional facilities.

 

Delivery charges are displayed in US dollars. During the checkout process, you will be able to select your preferred shipping service. The cost will be calculated for you and displayed for your approval.

Please note that there are no shipping charges for eBook purchases.

Shipping Method

Economy: $4.99

Expedited: $6.99

UPS Ground: $9.99

Next Day: $34.99

Hawaii and Alaska $10 surcharge

The delivery time frame for each item will vary based on the shipping option chosen during the checkout process and the specific item(s) you have purchased.

Economy: Should arrive within 3-9 business days.

Expedited: Should arrive within 2-4 business days.

UPS Ground: Should arrive within 2-5 business days.

Next Day Air: Should arrive next business day.

If you purchase more than one item, it is possible that your order will be delivered in multiple shipments and/or by different carriers. This is to ensure that you receive each of your items as soon as possible.

Return Policy

We will refund your online purchase if you:

  • Return new books, unopened CDs, or cassettes in their original condition.

  • Include your packing slip or invoice.

  • Return within 30 days of the shipment date listed on your packing slip (90 days for Pimsleur Foreign Language Programs)

For wilsonbookgroup.com purchases (books & audiobooks)

Please ship returns, by traceable means, with the original packing slip or invoice, to:

 

Kombination Kouture 

ATTN: Wilson Book Group
411 Theodore Fremd, Suite 206 South

Rye, NY 10580

Note:

  • Original shipment charges are not refundable. You are responsible for all costs associated with return shipment.

  • Returns made to wilsonbookgroup.com will be refunded in the form of the original payment method.

  • We can not issue refunds for items returned to us more than 30 days after shipment date.

  • We are unable to exchange items.

  • The return procedure above applies only to those items purchased from a Wilson Book Group website. It does not apply to books bought at another bookseller, online, or retail store.

  • We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return be sent as an insured package. The credit for your return will be applied to the credit card used to make the purchase. It may take up to two credit card billing cycles for the credit to appear on your statement.

  • Due to the digital nature of the product, we cannot accept eBook returns.

Safe Shopping Guarantee

Protecting your personal information is one of our highest priorities. Our site uses the latest encryption technology to ensure that your credit card information remains private and secure.

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500 Mamaroneck Avenue, Suite 320, Harrison, NY 10528 - info@wilsonbookgroup.com

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